The website is published by the company RENAULT RETAIL GROUP, which is a subsidiary of RENAULT S.A.S. specialised in the sale and repair of new and used vehicles.
The website accessible at the address www.alpine-rrg.com (hereafter the 'Website') is intended to provide personal information to its users. Access to and use of this website are subject to the 'Conditions for Access and Use' (hereafter the CAU) detailed below.
Connection and access to the website www.alpine-rrg.com imply the full and unreserved acceptance by the user of all the provisions of the CAU.
RENAULT RETAIL GROUP reserves the right to modify and update the CAU and all elements, products or services presented on the Website, without notice. All such modifications are binding for users, who should consult the CAU each time they connect.
Publisher:
RENAULT RETAIL GROUP, public limited company with registered capital of 99,832,670 euros, entered in the Nanterre Companies' Register under number 312 212 301, VAT No FR 653 122 12301,
Having its registered office at 2, avenue Denis Papin, CS 10001, 92142 CLAMART CEDEX FRANCE
Tel: 00 33 (1) 76 84 91 91
Director of Publication: Philippe BUROS (Chairman and CEO)
Agency:
PURJUS COMMUNICATION, having its registered office at Le Beau Réveil, 164 Rte Dept 10, Le Taron, 13126 Vauvenargues FRANCE
Tel./Fax: +33 4 42 26 83 42
Hosting:
LINKBYNET, 5-9 rue de l'Industrie, 93200 Saint-Denis FRANCE
Strategy
The UK Group is commited to acting with integrity and transparency in all tax matters. Our tax strategy and policies require that we fully comply with the letter and spirit of UK tax law. We make timely and accurate tax returns that reflect our fiscal obligations to Government. We aim for certainty on the tax positions and our policy is not to make interpretations of tax law that are opposed to its original spirit. To support us in ensuring that we have interpreted tax law and its spirit correctly, we seek advice from large accounting firms, legal firms and/or tax counsel as appropriate.
Relationship with HM Revenue & Customs
An important part of our tax strategy and policies is the maintenance and development of a strong, proactive working relationship with HM Revenue & Customs (“HMRC”). We are transparent with HMRC and, in cases of interpretation or complexity, work with them on a real time basis to determine the amount of tax due.
Tax disclosure
We understand the value of our financial reporting to customers, investors and other stakeholders. We work to provide enhanced, transparent and balanced disclosure in communicating our tax affairs.
Tax governance
Tax is part of the Finance function of the UK Group and is the ultimate responsibility of the Finance Directors of each of the UK companies. Tax strategy and policies are reviewed on an on-going basis by the Board of Directors of each company. Tax strategy and policy issues are assessed on a case by case basis by the Finance Directors. Day-to-day tax matters are delegated to the UK Group Tax Managers.
Terms
These are the terms and conditions on which we shall supply vehicles to you (the Contract). You should read them carefully before you submit your order to us and make sure you understand them before signing. These terms tell you who we are, how we will provide the vehicles to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you require any changes, you should request them to be made in writing and signed by both parties. Your attention is in particular drawn to the provisions of the condition headed ‘Extent of Our Liability’.
Information about us and how to contact us
We are Renault Retail Group UK Limited a company registered in England and Wales. Our company registration number is 02304689 and our registered office is at Head Office, Staples Corner, North Circular Road, Brent Cross, London NW2 1LY. Our registered VAT number is GB 627084438.
Alternatively you can contact us by writing to the General Manager of the dealership you dealt with. Full postal addresses of all RRG Dealerships can be found on the Renault Retail Group website. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our contact with you
Our Contract with you shall arise when you sign the order form in one of our showrooms. We will assign an order number which shall be set out in the order form. It will help us if you can tell us the order number whenever you contact us about your order.
Description
All samples, drawings, descriptive matter, specifications and advertising issued by us and any descriptions or illustrations contained in our catalogues or brochures are issued or published for the sole purpose of giving you an idea of the vehicle described in them. We have made every effort to be as accurate as possible in providing you with a description of the vehicle. However, your vehicle may vary slightly; for example, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the vehicle.
If you are ordering a new vehicle with specific options, you are responsible for ensuring that the specifications are correct on the order form.
Buying as a consumer
If you are buying a vehicle as a Consumer, you are entitled to additional rights by law (including under the Consumer Rights Act 2015) relating to the satisfactory quality and fitness for purpose of the vehicle. Your available remedies are also set out in law and briefly in these terms. Nothing in these terms and conditions will affect those rights. If you have any doubts about your rights, you should seek advice from your local trading standards office.
Our rights to make changes
We may make changes to the vehicle:
Purchase price
Unless we agree otherwise in writing, the purchase price for the vehicle shall be the total purchase price set out in the order form or as otherwise notified to you in writing.
The purchase price for the vehicle shall, unless otherwise agreed, be inclusive of any value added tax and all costs or charges in relation to packaging, loading, unloading, carriage. If the rate of VAT changes between your order date and the date we supply the vehicle, we will adjust the rate of VAT that you pay, unless you have already paid for the vehicle (including delivery costs) in full before the change in the rate of VAT takes effect. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require you to return the vehicle at our expense.
Payment
Unless we agree otherwise in writing, full payment of the purchase price for the vehicle is due in pounds sterling prior to the delivery date. Time for payment shall be of the essence and no payment shall be deemed to have been received by us until we have cleared funds.
Default interest for late payment
If you fail to make any payments due under the Contract by the due date for payment then we may charge you interest on the overdue amount at the rate of 4% per annum above HSBC’s base lending rate from time to time. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
Responsibility for the vehicle
The vehicle will be your responsibility from the time we deliver the vehicle to you.
Ownership
The vehicle will not belong to you until we have received payment for the purchase price in full. If you are given delivery of the vehicle prior to us receiving the payment of the purchase price in full, for whatever reason, then until the payment for the purchase price is received by us in full, the following further conditions will apply:
On termination of the Contract, howsoever caused, our rights contained in this clause shall remain in effect and your rights set out in the Consumer Rights Act 2015 shall remain in effect.
Delivery
The costs of delivery will be as told to you during the order process and will be set out on the order form. Prior to you signing the order form we shall notify you of the estimated delivery date. We shall agree an estimated delivery date with you before we complete the order process. If you have a delivery deadline you must notify us of this prior to signing the order form. The delivery date shall be set out in your order form. We will deliver the vehicle to you on the delivery date set out in your order form, subject to payment being made in accordance with the order form and these terms. Where we cannot meet the delivery date, we will contact you to arrange an alternative delivery date. If delivery is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. Delivery of the vehicle will be at our premises. You can collect the vehicle from us at any time during our working hours.
Your legal rights if we deliver late
You have legal rights if we deliver late. If we miss the delivery deadline for the vehicle then you may treat the Contract as at an end straight away if any of the following apply:
If you do not wish to treat the Contract as at an end straight away, or do not have the right to do so as a result of the above, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline. If you do choose to treat the Contract as at an end for late delivery, you can cancel your order or reject any vehicle that has been delivered. After that we will refund any sums you have paid to us for the cancelled order and the delivery.
Failure to take delivery
If you fail to take delivery of the vehicle within 14 days of the date that we have notified you that the vehicle is ready for delivery and you have not re-arranged the delivery date, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection by 7 days we shall have the right to cancel the Contract. If we cancel the Contract we will write and tell you. We will then try to find another buyer for the vehicle. We will be entitled to retain your deposit until we have found a buyer. We will then refund your deposit less all reasonable losses and costs we suffer as a result of your failure to take delivery of the vehicle. If our reasonable losses and costs are in excess of the deposit, you will be required to pay us the balance.
Part exchange
If you offer us a vehicle in part exchange, then the following further conditions will apply:
Failure to meet any of these conditions will mean that we will not have to take delivery of your vehicle nor pay you the agreed amount and you will be required to pay the full amount of the purchase price of the vehicle you are buying from us. We reserve the right to cancel the Contract if your part-exchange vehicle is not delivered through no fault of our own.
Third party finance
If the purchase price is to be financed by a finance company, you must obtain our prior consent.
Cancellation by you
You may contact us to end your Contract at any time before we have delivered the vehicle and you have paid for it, but in some circumstances we may charge you for doing this, as described below. You will always have rights where the vehicle is faulty.
If you are ending the Contract for a reason set out below, the Contract will end immediately and we will refund you in full for any vehicle which has not been provided or has not been provided properly and you may also be entitled to further compensation. The reasons are:
If you end the Contract with us, we will refund any advance payment you have made for the vehicle which will not be provided to you. If you end the Contract after the vehicle has been delivered to you, you must return the vehicle to us at the dealership you dealt with. The vehicle must be in the same condition it was delivery to you, subject to the usual wear and tear.
Our rights to end the contract
We may end the Contract at any time by writing to you if we are unable to collect payment from you when it is due and you still do not make payment within 30 days of us reminding you that payment is due. If we end the Contract for the above reason we will refund any money you have paid in advance for the vehicle which we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.
Vehicle licence
If the actual cost of the vehicle licence or any equivalent is greater than the sum set out in the order form, you will have to pay us the increased sum to obtain the licence for you.
New vehicles
Where you purchase a new vehicle from us, the following further conditions will apply:
Used vehicles
The price of your used vehicle will reflect its age, condition and mileage. You will be given an opportunity to inspect it before taking delivery and to satisfy yourself that it is in accordance with the Contract. You will not be treated as having accepted the vehicle until you have physically inspected it. We may bring to your notice any defects in the vehicle of which we are aware before you sign the Contract. You agree to accept the vehicle with those defects. You are entitled to return the vehicle within a reasonable period of delivery if it is not in accordance with the Contract. You should report any defect to us at the first practical opportunity (other than those notified to you during the inspection), otherwise you will be deemed to have accepted the vehicle in that condition.
If there is a problem with the vehicle
We are under a legal duty to supply a vehicle that is in conformity with the Contract. Nothing in these terms will affect your legal rights. If you wish to exercise your legal rights to reject a vehicle you must either return it in person to the dealership you dealt with. You may also have rights under any manufacturer’s warranty to cover the costs of any repairs. Your warranty could be invalidated if you take the vehicle to a non-authorised repairer, you should contact the manufacturer before taking the vehicle to a non-authorised repairer. You will not have a right to the remedies for any defects arising from normal wear and tear, wilful damage, negligence by you, or any third party, use of the vehicle other than as recommended by us or the vehicle’s manufacturer, failure to follow our or the vehicle’s manufacturer’s instructions or any relevant alteration carried out without our approval.
Replacemet vehicle
Unless any warranty or guarantee (whether ours or the manufacturer) which you receive with your vehicle expressly entitles you to a replacement vehicle, we are not under any obligation to provide you with an alternative vehicle while any work is carried out under any warranty or guarantee.
Extent of our liability
Nothing in these terms and conditions will exclude or limit our liability for death or personal injury caused by our acts or omissions or for fraud or fraudulent misrepresentation.
Consumer transactions
If you are buying this vehicle as a Consumer, then we will be responsible for the loss or damage you suffer, which is a foreseeable result of us breaking the Contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for any loss or damage which is not foreseeable.
If you are a Consumer and use the vehicle for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in these terms and conditions will affect the statutory rights of a Consumer.
Non consumer transactions
If you are purchasing the vehicle other than as a Consumer, then the following further conditions shall apply:
Events outside our control
We reserve the right to defer the date of delivery or to cancel the Contract (without liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either yours or our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to give us written notice to cancel the Contract.
Complaints
If you have any complaints in relation to the vehicle you have purchased you can contact the Sales Manager at the dealership where you purchased the vehicle.
Data protection
We will use the personal information you provide to us:
We will only give your personal information to parties outside our group companies where the law either requires or allows us to do so.
Other important terms
We may transfer our rights and obligations under the Contract to another organisation, We will contact you to let you know if we plan to do this. This will not affect your rights or our obligations under this Contract. You may only transfer your rights or your obligations under the Contract to another person if we agree in writing. We may not agree if the transfer substantiality affect our rights or obligations under the Contract. The Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. Each of the paragraphs of the Contract operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
The Contract is governed by English Law. This means that the Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation will be governed by English law. We both agree to the exclusive jurisdiction of England and Wales. However, if you live in Scotland you can bring legal proceedings in respect of the vehicle in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the vehicle in either the Northern Ireland or the English courts.
Statement
The Modern Slavery Act 2015 places an obligation on UK businesses with a turnover of over £36 million to produce a modern slavery statement. At Renault Retail Group UK Limited (Renault), we are proud of the steps we take to combat slavery and human trafficking, and we remain committed to improving our practices in this regard.
Our business
Renault is dedicated to providing its employees with a positive working environment which complies or exceeds the requirements of all applicable legislation including human rights, anti-discrimination and fundamental rights at work.
Our suppliers
We adopt a stringent procurement process. Suppliers are reviewed and selected to ensure safe working conditions and to ensure they adopt adequate policies which meet or exceed Renault’s purchasing requirements, including the policies set out below. Notwithstanding the steps Renault takes in this regard, it is ultimately our suppliers’ duty to respect the applicable laws and ethics on human rights.
Our policies on slavery and human trafficking
We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. The Renault Global Framework Agreement reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to help eradicate slavery and human trafficking.
Global Framework Agreement, ‘Committing Together for Sustainable Growth and Development.
This agreement promotes a responsible social dialogue on an international scale across the Renault Group. This agreement promotes sustainable development and commitment to the following areas:
Our commitment to fundamental social rights focuses on the effective abolition of child labour, forced labour and discrimination in respect of employment and employee occupations. We share our Global Framework Agreement with suppliers who are required to comply with Renault policies.
Renault Group Employees’ Fundamental Rights Declaration Policy
Employees’ and Supplier Employees’ rights are respected and valued at Renault and this is reflected in the Renault HR handbook, which reiterates Renault’s commitment to:
i. Health and Safety and Working Conditions; and
ii. Ensuring Equal Opportunities
Renault Whistleblowing Policy
This policy offers further assistance in combating modern slavery, as it enables employees to bring issues such as slavery and human trafficking to the company’s attention.
FURTHER STEPS
We will always work to the highest professional standards and shall continue our efforts in eliminating acts of modern slavery within our business and supply chain. This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for this financial year.
Service
What is included in the service:
What is not included in the service:
Buying as a consumer
If you are buying parts or Services (including, but not limited to, servicing and body shop repairs) as a Consumer, you are entitled to certain rights by law relating to the satisfactory quality, fitness for purpose and description of the parts and the provision of the Services being carried out with reasonable care and skill. Your available remedies are also set out in law and briefly in these terms. Nothing in these terms and conditions will affect those rights. If you have any doubts about your rights, you should seek advice from your local trading standards office. You are also entitled to the benefit of any manufacturer’s guarantees that come with any parts purchased by you or used by us during the Services. For details, please refer to the manufacturer’s guarantee provided with the parts. These are in addition to your legal rights as Consumers as set out above.
Our rights to make changes
Prior to us commencing the Service, if you wish to make changes to your order in respect of the parts and/or Services please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the parts and/or Services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If, however, you wish to change the Services and we have already started the work, you will pay us any costs we reasonably incurred in commencing the Service.
Our rights to make changes
We may make any changes to your order in respect of the parts and/or Service:
We reserve the right to refuse to carry out any Services or other works on any vehicle which we, in our sole opinion, consider the vehicle to be un-roadworthy or unsafe.
Purchase price
Unless we agree otherwise in writing, the price for parts or Services shall be the total price set out in the job card or as otherwise notified to you in writing. However, we reserve the right, prior to the commencement of the Services, to notify you of an immediate increase in the price where this results from an increase in the cost of parts or other charges beyond our reasonable control. In the event of an increase to the price you will have the right at cancel at any time prior to our commencement of the Services.
The price shall, unless otherwise agreed, be inclusive of any value added tax. If the rate of VAT changes between your order date and the date we supply the Services and/or parts, we will adjust the rate of VAT that you pay, unless you have already paid for the service and/or parts (including delivery costs) in full before the change in the rate of VAT takes effect.
If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the Contract and refund you any sums you have paid.
Payment
Unless we agree otherwise in writing, payment of the purchase price for parts and Services are due in pounds sterling on the date you place your order. Unless we agree otherwise in writing, payment of the price for services is due in pounds sterling on the date of completion of the Services. Time for payment shall be of the essence and no payment shall be deemed to have been received by us until we have cleared funds.
Default interest for late payment
If you fail to make any payments due under the Contract by the due date for payment then we may charge you interest on the overdue amount at the rate of 4% per annum above HSBC’s base lending rate from time to time. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
Ownership
The parts will not belong to you until we have received payment for the purchase price in full. On termination of this Contract, howsoever caused, our rights contained in this clause and your rights set out in the Consumer Rights Act 2015 shall remain in effect. Where you are not the owner of the vehicle:
Delivery of parts
The costs of delivery will be as told to you during the order process and set out in job card. The job card shall set out the estimated delivery date for the parts. The parts ordered are subject to availability and we will inform you as soon as reasonably possible if they are not available. If the parts are required for the Services we will be entitled to re-arrange the Service. If delivery is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any parts you have paid for but not received. Unless agreed otherwise, delivery of the parts will be at the premises advised when you placed your order, for collection by you. You can collect the parts from us at any time during our working hours.
Delivery of service
We will supply the Services to you from the date set out in the job card until we have completed the Services. The estimated completion date for the Services are as informed to you during the order process and set out in the job card.
If you have a delivery deadline you must notify us of this prior to signing the job card. If our performance of the Services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any services you have paid for but not received.
If you do not allow us access to your vehicle as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your vehicle we may end the Contract.
We will not be responsible for providing the Services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
If the vehicle is not collected, or arrangements are not made for its collection after completion of the Services has been notified in writing, weekly storage charges at the rate applicable at the time of expiry of the said notice may be imposed as if the vehicle Serviced had been left for storage. This provision may also apply if authority to proceed is not given within a reasonable time of an estimate having been submitted.
Cancelling service
Before we begin to carry out the Services on your vehicle, if you wish to cancel the Services, you should contact us.
If, however, you wish to cancel the Services and we have already started the work, you will pay us any costs we reasonably incurred in commencing the Services. This amount will be deducted from any refund that is payable to you or, if no refund is due to you, invoiced to you.
Cancelling parts
You may contact us if you wish to cancel the Contract for parts, at any time before we have delivered or supplied it and you have paid for it.
You will always have rights where the parts are faulty or mis-described as set out in these terms.
Unless you have a right to end the Contract immediately, the Contract will not end until 30 days after the day on which you contact us.
We will refund any advance payment you have made for the parts which will not be provided to you.
If you end the Contract after the parts have been delivered to you, you must return them to us in good condition and in the original undamaged packaging.
If there is a problem with the services and/or parts
If you have any complaints in relation to the parts you have purchased or the Services you have received you can contact the Service Manager at the branch where you purchased the parts or Services. If you wish to exercise your legal rights to reject any parts you must return it to us in good condition and in the original undamaged packaging at the dealership you dealt with. If there is a fault with your vehicle, following it the Services, you may have the right to require repeat performance or a reduction in price under the remedies provided within the Consumer Rights Act 2015. You may also have rights under any manufacturer’s warranty to cover the costs of any repairs. Your warranty could be invalidated if you take the vehicle to a non-authorised repairer, you should contact the manufacturer before taking the vehicle to a non-authorised repairer. You will not have a right to the remedies for any defects arising from normal wear and tear, wilful damage, negligence by you, or any third party, use of the vehicle other than as recommended by us or the vehicle’s manufacturer, failure to follow our or the vehicle’s manufacturer’s instructions or any relevant alteration carried out without our approval. We will not be held reasonable for parts that are damaged as a result of incorrect fitting by a third party supplier.
Extent of our liability
Nothing in these terms and conditions will exclude or limit our liability for death or personal injury caused by our acts or omissions or for fraud or fraudulent misrepresentation.
Consumer transactions
If you are buying the parts or Services as a Consumer, then we will be responsible for the loss or damage you suffer, which is foreseeable as a result of us breaking this Contact. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.We are not responsible for any loss or damages which are not foreseeable.
If you are a consumer we only supply the Services and/or parts for domestic and private use. If you use the Services and/or parts for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in these terms and conditions will affect the statutory rights of a Consumer.
Non consumer transactions
If you are purchasing the parts or services other than as a Consumer, then the following further conditions shall apply:
Events outside our control
We reserve the right to defer the date of delivery of the parts and/or Services or to cancel the Contract (without liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either yours or our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to give us written notice to cancel the Contract.
Complaints
If you have any complaints in relation to the parts you have purchased or the Services you have received you can contact the Service Manager at the dealership you dealt with.
Data protection
We will use the personal information you provide to us:
We will only give your personal information to parties outside our group companies where the law either requires or allows us to do so.
Other important terms
We may transfer our rights and obligations under the Contract to another organisation, This will not affect your rights or our obligations under this Contract.
You may only transfer your rights or your obligations under the Contract to another person if we agree in writing. We may not agree if the transfer substantiality affect our rights or obligations under the Contract. The Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
Each of the paragraphs of the Contract operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
The Contract is governed by English Law. This means that the Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation will be governed by English law. We both agree to the exclusive jurisdiction of England and Wales. However, if you live in Scotland you can bring legal proceedings in respect of the vehicle in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the vehicle in either the Northern Ireland or the English courts.
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