Renault takes all necessary steps to ensure that your personal data are processed safely and in accordance with the regulations.
You will find below detailed information about how we use your personal information in relation with use of this website.
Who are the data controllers of your personal data?
Your personal data are processed by Renault Retail Group as data controller.
Renault Retail Group UK Limited - T/A Alpine Cars is located in Concord Road Western Avenue London W3 0RZ. Contact details for the data protection representative is: email@example.com
How we use your personal data?
We collect personal information from you where you fill in any forms on our website, you create a user account We may also collect additional information about you from other companies of our group especially.
We use your personal information for the following reasons:
Management of requests (information, test, reservation, brochure, financing)
It is necessary for taking steps to enter into a contract, following your request.
Manage your claim
It is necessary for our legitimate interest (preventing litigation)
Comply with a request from you in connection with the exercise of your rights (see below section relating to « your rights »)
It is necessary for compliance with a legal obligation and includes verification of your identity
Manage the delivery of the janitorial service and the processing of related inquiries
This treatment is justified by the execution of the contract that you have concluded with us.
When we send you marketing information, our objective is to send you advertisements and offers that are the most relevant to you, fitting your needs or really of interest to you.
More generally speaking, we undertake to collect only the personal data that are necessary for each purpose for which we process your data.
Therefore, the mandatory information we require in forms you complete is indicated. They are mandatory because they are needed for entering into a contract or process your requests, or also for complying with our legal or regulatory obligations. If you do not wish to provide the mandatory information, we will not be able to process your request. Other information are for getting to know you better especially in order to send you personalized marketing information and are consequently not mandatory. You are free to fill them in or not.
What personal data about you is collected?
To fulfill the purposes indicated above, we collect the following data:
How long do we retain your personal information?
We undertake to keep your personal information for no longer than is necessary for the purposes for which we process them, in accordance with the regulations.
We will not keep your Personal Data for longer than is necessary for the purpose(s) for which we process it. This means that data will be destroyed or erased from our systems when it is no longer required. For guidance on how long certain data is likely to be kept before being destroyed, contact firstname.lastname@example.org.
We may have to keep some of your personal data for a longer duration, in an archive file, in order for us to be able to defend in a legal action, until the end of the statute of limitation provided by applicable law.
Who can access your personal data?
Our employees who need to access your data will view it in order that we can provide services to you. Our employees have been trained in data protection and understand the need to keep your information confidential.
In addition to our employees, we also use service providers who may hold Personal Data on our behalf (for example our finance, insurance, vehicle delivery, or specialist repair partners. We will carry out due diligence on our service providers and make sure we have a contract with them which satisfies the requirements of data protection legislation. We will also share your data with companies within our group of companies including Renault UK, Dacia UK, Nissan GB and Alpine Cars UK. Apart from employees, group companies and our service providers, we will not disclose your Personal Data to a third party without your consent, unless we are satisfied that they are legally entitled to the data. Where we disclose your Personal Data to a third party, we will have regard to our obligations under the law.
We may disclose your personal information to third parties:
You are entitled to request details of the recipients of your Personal Data or the categories of recipients of your Personal Data.
We will not transfer your Personal Data outside the EEA unless such transfer is compliant with the law. This means that we cannot transfer any of your Personal Data outside the EEA unless:
Finally, we may have to share your personal data with third parties as necessary to comply with a legal obligation or administrative or judiciary decision.
You have the following rights in respect of the processing of your personal information:
To exercise any of these rights, you may contact us, providing a proof of your identity, by email at email@example.com.
Finally, you have the right to lodge a complaint with about the processing of your personal data. We encourage you to contact us before making any complaint and we will seek to resolve any issue or concern you may have.
Link to other information
We may automatically collect technical information about you when you visit any of our websites or use our mobile apps, including your IP address, your browser settings, using trackers (cookies).
For more information on this, please read our cookies policy available at https://www.alpine-rrg.com/en_GB/cookies
Modification of this document
We may modify from time to time this information document. When required or needed, we will inform your and / or request your consent. We therefore invite you to have a look at it at every visit to get the up-to-date version.