About this document
This privacy notice explains what happens with any Personal Data we gather from you in relation to:
We recognise our obligations under data protection legislation and we are committed to keeping your Personal Data safe and secure.
You should read this notice so that you understand what personal data we gather from you, how we will use it, who we share it with, your legal rights and how you can contact us if you have any questions about how we use your personal data. Our aim is to only use and hold your data in the way you’d reasonably expect us to. We reserve the right to amend this privacy notice from time to time. Where possible, we will contact you to tell you about any substantial changes we’ve made.
Who we are
We are Retail Group UK Limited, a company registered in England and Wales under Number 02304689, our registered office is at Head Office, Concord Road, Western Avenue, London, W3 0RZ. Our registration number with the Information Commissioner’s Office is Z5278464.
If you have any questions regarding this notice or how we process Personal Data gathered through this website, our Data Protection Representative can be contacted at firstname.lastname@example.org. Alternatively, you can write to our Data Protection Representative at the address above.
What data do we gather about you?
In connection with our dealings with you we will gather the following information from you:
How do we collect your data?
We collect data about you from the following sources:
How do we store your data and keep it secure?
We use reasonable and up to date security methods to keep your data secure and to prevent unauthorised or unlawful access to your Personal Data, and against the accidental loss of, or damage to, Personal Data. All information you provide to us is stored on our secure servers and in secure filing systems. Maintaining data security means guaranteeing the confidentiality, integrity and availability (for authorised purposes) of Personal Data.
We have in place policies, procedures and technologies to maintain the security of all Personal Data from the point of collection to the point of destruction including procedures to deal with a security breach. We will ensure your Personal Data is only accessible by those who need to see your data for their specific role. We will only transfer Personal Data to a third party if that third party agrees to comply with those procedures and policies, or if they put in place adequate measures themselves.
How and why we will use your data?
We will usually only process your Personal Data where you have given your consent or where the processing is necessary:
Where we are processing your personal data on the basis of consent, you can withdraw that consent at any time by contacting us at [insert address/contact details]. Where we record a call we have with you, we will notify you that we are recording the call during that call.
We use the data we collect about you to help us make better decisions about you and to operate our business effectively and efficiently. This may involve the following activities:
What are our legitimate interests in processing your data?
How we keep your data accurate
We will keep the Personal Data we store about you accurate and up to date. We will take every reasonable step to erase or rectify inaccurate data without delay. Please tell us if your personal details change or if you become aware of any inaccuracies in the Personal Data we hold about you. We will contact you from time to time, in order to check your details are still up-to-date. We will also contact you if we become aware of any event which is likely to result in a change to your Personal Data.
How long will we keep your data?
We will not keep your Personal Data for longer than is necessary for the purpose(s) for which we process it. This means that data will be destroyed or erased from our systems when it is no longer required. For guidance on how long certain data is likely to be kept before being destroyed, contact email@example.com.
What rights do you have in respect of your Personal Data?
You have the right to:
If you wish to exercise any of the rights set out above, you must make the request in writing to firstname.lastname@example.org. Please note some of these rights are restricted in some circumstances.
If you have provided your consent to any of the processing of your Personal Data, you have the right to withdraw your consent to that processing at any time, where relevant. Please contact email@example.com if you wish to do so.
As indicated above, we sometimes process your data on the basis of legitimate interests. You have a right to object to this processing. If you object to us processing your data based on legitimate interests, we must no longer process that Personal Data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or that the processing is required for the establishment, exercise or defence of legal claims.
Who will have access to the data we hold?
Our employees who need to access your data will view or listen to it in order that we can provide services to you. Our employees have been trained in data protection and understand the need to keep your information confidential and secure. We also share your data with our finance companies for the purpose of concluding our business as necessary.
In addition to our employees, we also use service providers who may hold Personal Data on our behalf (for example our finance, insurance, vehicle delivery, or specialist repair partners). We will carry out due diligence on our service providers and make sure we have a contract with them which satisfies the requirements of data protection legislation and ensures they will keep your Personal Data secure. Where we are allowed under data protection law, we will also share your data with companies within our group of companies including Renault UK, Dacia UK, Nissan GB and Alpine Cars UK. We will also share your Personal Data with our authorised dealers where necessary so they can deal with any request or complaint they've made or in respect of service issues. Apart from employees, group companies, authorised dealers and our service providers, we will not disclose your Personal Data to a third party without your consent, unless we are satisfied that they are legally entitled to the data (such as the DVLA in respect of vehicle registrations). Where we disclose your Personal Data to a third party, we will have regard to our obligations under the law.
We may disclose your personal information to third parties:
including to certain third party advertisers (such as Google, Facebook and other social media organisations) who help us to identify audiences similar to our existing customers by serving adverts to those individuals on third party websites. We create profiles of our existing customers (using features such as age, location and current vehicle) which are then anonymised and provided to third party advertisers, who use these anonymised profiles to identify similar individuals to present relevant and targeted adverts of our products and services to. You are entitled to request details of the recipients of your Personal Data or the categories of recipients of your Personal Data.
Transferring your data outside the United Kingdom
We will not transfer your Personal Data outside the UK unless such transfer is compliant with the law. This means that we cannot transfer any of your Personal Data outside the UK unless:
IP addresses and cookies
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
There are different categories of cookies. We use Google Analytics cookies which are “analytical” type cookies. We use them to enable us:
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. However, if you select this setting you may be unable to access certain parts of our site. For more information on disabling cookies and more information on cookies generally, see www.allaboutcookies.org.
Right to make a complaint
If you have any issues with our processing of your Personal Data and would like to make a complaint, you may contact the Information Commissioner’s Office on 0303 123 1113 or at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF