Cookie policy

Cookie Policy:

This page is dedicated to our cookie policy. It is intended to explain how we process cookie and how you can control it.

When viewing our content, information about your device's browsing experience (computer, tablet, smartphone, etc.) may be stored in "cookie" files installed on your device. This policy allows you to learn more about the origin and use of such browsing information and your rights with respect to it, in particular your right to object to it. This policy also applies to information collected by us when you access this website through advertising content that we distribute on third party websites and applications.

1. Who are we?

Welcome to the website, published by Renault Retail Group whose registered office is located at 2, Avenue Denis Papin 92140 Clamart, France. 

We have designated Data Protection Team to ensure the privacy of your personal data, including data collected through cookies. The Data Protection Representative can be contacted at

2. What are cookies?

A cookie is a small computer file, a tracker, deposited and read for example when visiting a website, reading an e-mail, installing or using software or a mobile application, regardless of the type of terminal used (computer, smartphone, digital reader, video game console connected to the Internet, etc.).

When consulting a website, cookies may send information to the user's browser and allow the browser to send information back to the original website (for example, a session ID or choice of language).

Only the owner of a cookie can read and modify the information it contains.

3. What are cookies used for on this website?

This site uses different types of cookies.

Technical cookies

These cookies are intended to enable or facilitate electronic communication (detection of connection errors, identification of connection points, website security, etc.) or to provide online communication services which you might specifically request (screen display preferences, saving information entered in the forms, shopping cart [if applicable], access to your user account, etc.).

You may not object to the use of these cookies.

Social cookies

These cookies are intended to make the site more user-friendly and interactive, by allowing you to interact with social networks (Facebook, Twitter, LinkedIn, etc.).

These cookies can process data such as the number of contents shared through social networks, the fact that you have an account on a social network, the tracking of your browsing on websites, etc. These features are based on third-party applications integrated into our website. The social network providing such an application button is likely to identify you through this button, even if you did not use this button when you visited our site. Indeed, this type of application button may allow the social network in question to track your browsing on our website, by the mere fact that your account on the social network in question was activated on your device (open session) at the same time that you were browsing our website.

We recommend that you consult the privacy protection policies of these social networks in order to learn about the ways they use the information they may collect via these application buttons, particularly for advertising purposes. In particular, these protection policies must allow you to express your preferences on these social networks, in particular by setting up your user accounts for each of these networks. 

The use and storage of these cookies is subject to your consent.

Advertising cookies

These cookies are intended to improve the relevance of advertisements and content on this site and on third-party media. Whenever we send you promotional messages or display such messages, our objective is to send you the most relevant advertisements and offers possible, tailored to your needs or that are likely to actually interest you

These cookies may in particular process data relating to your personal preferences, your interests in our products and/or services, your consumption habits, etc. We can use tools to automatize the processing of your personal data to evaluate certain personal aspects relating to you and in particular to analyze or predict aspects concerning your personal preferences and needs. The data processed in this context may have been collected from different sources and may be interconnected : data from our customer files, navigation data, data from third parties, data on the use of your vehicle, etc. These processing are intended to push you personalized content related to certain personal aspects relating to you, such as dedicated offers by e-mails, personalized advertising, content on our websites related to your interests, etc. For example, these processing can lead us to push you information related to the car segment you are likely to favour (an SUV rather than a city car, or vice versa). The using of such tools is defined as profiling by regulations.

The use and storage of these cookies is subject to your consent.

Analytics cookies

These cookies are intended to analyze website traffic and to improve your browsing experience.

These cookies may in particular process data relating to the pages visited, the time spent on visited pages, the browser you use to visit these pages, etc.

The use and storage of these cookies is subject to your consent.

4. What cookies are uses on the website?

The attached table contains the list of all the cookies stored and/or used by this site and their main characteristics. Whenever possible, these cookies are hosted on servers located in the European Economic Area (EEA). However, as some of our service providers are located in countries outside the EEA, your personal data are processed in these countries, which may have different regulations on personal data than the European Union. In such a case, (i) we pay particular attention to ensuring that this transfer is carried out in accordance with the applicable regulations and (ii) we put in place safeguards ensuring an adequate level of protection of your data (in particular by using the European Commission's standard contractual clauses).

Our site may contain third parties’ cookies (communication agency, analytics services, etc.) allowing them, during the life of the cookies, to collect browsing information relating to our website. The storage and use of these cookies by third parties is subject to the privacy policies of such third parties. We inform you of the purpose of third-party cookies of which we are aware and the means at your disposal to make choices with regard to these cookies.

Cookie Name cookie typeTool related to CookieTriggering toolCategory
_cs_cfirstGoogle AnalyticsJavaScriptAnalytics
_utmzfirstGoogle AnalyticsJavaScriptAnalytics
_gafirstGoogle AnalyticsJavaScriptAnalytics
SERVERIDfirst WebserverPrivacy

5. How is my consent obtained?

When you first visit our site, you are asked to accept the use of certain cookies, by displaying a dedicated information banner. If you expressly accept or if you continue to browse our site, you consent to the use of cookies on your device.

We inform you that, in accordance with the regulations, cookies intended to carry out or facilitate the transmission of a communication over an electronic communications network, or as strictly necessary in order to provide an information society service explicitly requested by you, are not subject to your consent.

6. How can I manage cookies?

How to exercise my object right?

If you do not want cookies to be stored or read on your device, a refusal cookie will be stored on your equipment to allow us to record the fact that you have objected to the use of cookies. If you delete this cookie-refusal, we will no longer be able to recognize that you have rejected the use and storage of cookies.

You have several options for managing cookies, including blocking their use and/or deleting them.

Cookies manager

A cookie manager is provided to allow you to manage the cookies stored and/or used on this site. At any time, by clicking on this link below, you can access the configurator and change your preferences, depending on the type of cookie concerned.


Browser settings

You may also manage cookies via your browser.

Most browsers are set by default to accept cookies, but if you wish, you can choose to accept all cookies, systematically refuse cookies or choose which cookies you accept depending on where they come from. You can also regularly delete cookies from your device using your browser.

However, don't forget to set up all the browsers on your various devices (tablets, smartphones, computers, etc.).

Each browser has a different setup for managing cookies and your choices. It is described in your browser's help menu, which will tell you how to change your cookie preferences. For instance:

For any other web browser, please visit your web browser’s official website

Where can I find more information about Cookies?
You can learn more about Cookies on

How to exercise your other rights?

In accordance with applicable personal data protection legislation, you have the right to access, rectify, object to, restrict and delete your personal data. To exercise your other rights, please consult our information on the protection of your personal data by clicking on the following link :

Operational cookies

The operational cookies for a website enable you to browse the site and use essential functionalities, such as secure spaces, shopping baskets or payment pages.

These cookies do not collect any information that could be used for marketing or targeting purposes.

We use them to:

- Adapt the presentation of the site to the display preferences of your device:

- Share information with a technical partner, solely to provide you with services or functionalities on our websites.

You need to accept these cookies if you wish to use our website. If you block the use of these cookies using another method, we cannot guarantee that you will be able to browse the site properly.

Performance and analysis cookies

This site uses Google Analytics, a website analysis service provided by Google Inc. ('Google'). Google Analytics uses cookies to help us analyse how visitors are using the site. The data generated by the cookies relating to your use of the site (including your IP address) will be sent to and stored on servers located in the United States by Google. We use this information to assess how you use the website, compile reports and provide other services relating to the activities of the site and use of the internet. You can obtain more information about the Google Analytics service by consulting the following page:

We use them to:

Cookies associated with the use of social networks

'Social' cookies are associated with the services provided by third parties, such as the 'Like' and 'Share' buttons.

They are used to provide you with services or to store your preferences for sharing with social networks.

The social networks supplying any such application buttons will be able to identify you using these buttons, even if you have not used them during your visit to our site. In fact, this type of application button may allow the relevant social network to follow your browsing path on our site, due solely to the fact that your account with the relevant social network is active on your device (session open) at the time you are browsing on our site.

We have no control whatsoever over the processes employed by social networks in gathering information regarding your visit to our website, which are associated with the personal data that they already possess. You should consult the privacy policies of these social networks in order to ascertain their intended uses, in particular with regard to advertising, for any browser information gathered using these application buttons. These privacy policies must, in particular, allow you to make your own choices with regard to these social networks, especially by defining your account settings for each relevant social network.

We use them to:

You can choose to accept or refuse these cookies but refusing them could prevent you from accessing certain functionalities relating to sharing and 'social' interactions.

7. If you share the use of your device with other poeples

If your device is used by more than one person and if the same device has more than one browser, we cannot be sure that the services and advertisements intended for your device correspond to your own use of that device and not to that of another user of the device.

In such cases, you are responsible for any shared use which you may allow of your device and for any settings in your browser which you are free to configure with respect to cookies. In particular, it is your responsibility to inform other such users of such shared use and settings.

8. For more information

For more detailed information on the processing of your personal data when using this website, and in particular regarding the exercise of your rights, we invite you to consult our Privacy Policy, available by clicking on the following link

9. Changes

We may change this policy from time to time. We will inform you and/or seek your consent whenever necessary or required. We therefore recommend that you consult this policy each time you visit our website in order to review the latest version.